Deleting your account and your data

How to request deletion

You can ask us to delete your account and the personal data we hold about you at any time, and you do not have to give a reason. Email info@lexverity.co.uk from the address your account uses, asking us to delete your account and your data.

If you can sign in, the quicker route is inside the study app: open Support, choose Delete my account and my data, and send it. That raises the request against your account, so we already know it is yours, and it lands in front of us with the statutory deadline attached rather than in an ordinary inbox. Choose Send me a copy of my data on the same form if you want a copy rather than deletion.

Sending the request from your account's own address is what lets us confirm it is genuinely yours. If you can no longer use that address, write from any address, say so, and give us the account email you used. We will verify your identity another way before deleting anything, because acting on an unverified request would itself put your data at risk. Nothing else is needed, and there is no fee.

What deletion removes

Deletion is permanent and cannot be reversed. Once actioned, your profile, your study progress and scores, your subscription record, your friend connections, and any highlights, notes or scores you have published are all removed together.

We cannot restore them afterwards and we cannot send you a copy later, so if you want your own copy of your data, ask for it before you ask us to delete it. You have the right to a portable copy under the UK GDPR and we will provide one on request.

How long it takes

We aim to acknowledge your request within a reasonable period and to verify and action it promptly. Your account data is deleted within 60 days of the verified request at the latest. If anything delays it, we will tell you why and when it will be finished.

What we have to keep

One category of data survives deletion, and only one. We keep transaction and accounting records for six years, because UK tax law requires it, even after an account is closed. Those records show that a payment happened and what it was for. They are kept for that legal purpose alone: they are not used to contact you, to profile you, or to rebuild your account, and they are deleted once the retention period ends.

Data held on your device

The study app also keeps your progress and preferences in your own browser's local storage, so it works offline. That data sits on your device rather than on our servers, so deleting your account does not reach it. You can clear it yourself by clearing this site's data in your browser settings, on each device where you have used the app. The cookie notice sets out exactly what is stored there.

Facebook and Instagram

If you came to us through a Facebook or Instagram page, advert or message and you want data associated with that interaction deleted, use the email route above and say your request relates to Facebook or Instagram. The same verification, timescale and permanence apply.

Where you have connected a Meta account to an application, you can also remove that connection at Meta's own end, in Settings and privacy under Apps and websites. Removing it there stops any further sharing between the platform and the application. It does not, by itself, delete data we already hold, so if you want that deleted too, make the request to us directly as set out above.

Questions and complaints

Ask us anything about a deletion request at info@lexverity.co.uk. If you are not satisfied with how we have handled it, you can complain to the Information Commissioner's Office at ico.org.uk, or to your local supervisory authority. Our full privacy notice sets out every right you hold over your data, not deletion alone.