Legal
Refund & Cancellation
Last reviewed 1 August 2026
Provider: LexVerity Legal Ltd, a company registered in England and Wales (company number 16836431), registered office 128 City Road, London EC1V 2NX. LexVerity Academy is a trading name of LexVerity Legal Ltd ("we", "us", "our"). This document relates to the LexVerity Academy study service, an online SQE1 preparation service provided on a subscription basis (software as a service).
Contact for privacy and data-protection requests: info@lexverity.co.uk. For general and other enquiries: info@lexverity.co.uk. We aim to acknowledge requests within a reasonable period and to respond substantively without undue delay.
When this applies
This policy applies once real payments are live. Where the current build runs subscribing in a clearly labelled test mode that takes no money, nothing is charged and nothing below is applied until real payments are switched on and you are told so at the point of sale.
How to cancel
Cancel any time from Account settings, under Plan, in the same place and by the same ease of steps as signing up. Cancelling stops future renewal; you keep access to your current plan until the end of the period you already paid for, and no further payment is taken after that.
Your 14 day cancellation right
If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you 14 days to cancel a distance contract without giving a reason.We honour that right in full. Ask us within 14 days of paying and we refund what you paid for that billing period, whether or not you have used the app in the meantime.
We do not ask you to give up that right in order to start straight away, and using the app during those 14 days does not cost you the refund.
Refunds outside the 14 day right
Because a subscription supplies digital content, once you have started using a paid tier within a billing period we do not generally refund that period, except where:
- the 14 day cancellation right above still applies; or
- the Consumer Rights Act 2015 gives you a remedy, for example because the service was not of satisfactory quality, not as described, or not provided with reasonable care and skill, in which case you may be entitled to a repair, a price reduction or a refund as the law provides; or
- we choose, at our discretion, to offer a refund or credit as a gesture of goodwill, which does not affect your statutory rights.
How refunds are paid
Approved refunds are made to the original payment method within a reasonable period, and in any event within the timescale the law requires. We do not charge a fee for processing a refund you are entitled to.
How to request one
Contact us using the details above, telling us your account email and the reason. We aim to respond promptly and will explain the outcome in plain terms. Nothing in this policy affects your non-excludable statutory rights as a consumer.